Post-Purchase Onboarding – everlab

This article explains what happens after you sign up — including who supports you, what your first appointment is, and when you’ll be billed.

At a glance

You receive your Everlab welcome message + app access
Complete your health questionnaire (medical profiling)
Book your first appointment: the Onboarding Consult (OC)
Your care team coordinates your next steps (diagnostics + follow-ups)
Billing happens in stages depending on what you purchased (deposit vs paid-in-full)

1) Right after you sign up: access + next steps

After your payment is confirmed, you’ll receive instructions to:

Log in to the Everlab dashboard / app
Complete your Health Background Questionnaire
Book your first appointment (the Onboarding Consult)

If you don’t see the email/SMS, check spam, or contact support.

2) Who supports you: concierge team handoff

You may interact with different Everlab team members across the first week:

Concierge
Helps coordinate what happens next (booking support, what to do first, where to find referrals, and practical logistics).
Your Everlab doctor
Runs your first clinical appointment (the Onboarding Consult) and helps set the plan for testing + follow-ups.

What “concierge” means at Everlab: a practical support handoff between your clinical consultation and your next steps — so you’re not left figuring out billing, bookings, or timelines on your own.

3) Your first appointment: the Onboarding Consult (OC)

The Onboarding Consult (OC) is typically your first clinical appointment after signing up.

What it is

A 1:1 video consultation with an Everlab doctor designed to:

understand your goals, health history, and any current concerns
identify the key gaps in your health picture
confirm what testing and follow-up makes the most sense for you
outline a clear plan for what happens next

What you should do before the OC

Complete the Health Background Questionnaire in the app (if you haven’t already)
Have a list of:
- current medications and supplements
- past diagnoses and key medical history
- any recent test results you’d like to reference

What happens after the OC

Concierge will join the end of your call and help you with billing, appointments and timelines.

Depending on your plan, your next steps physical step may include:

Pathology / blood testing
DEXA scan
Additional assessments (for some programs), e.g. physical assessment and/or nutrition review
A review consultation where your doctor goes through results and sets next actions (timing depends on when testing is completed)

4) Booking your testing + follow-ups

Most appointments are booked through your Everlab app/dashboard.

If you’d like help booking, the concierge team can assist — especially if you want to coordinate multiple appointments efficiently.

Typical testing timeline (guidance)

Pathology results: often available within a business week after your blood draw (timing can vary by provider and panels ordered).
DEXA and Physical Assessment: may not appear immediately in the app; the clinical team sources and prepares results ahead of your review.

5) Billing: when you’ll be charged and what it means

Billing depends on what you purchased at sign-up.

A) If you paid a deposit (common)

Some members start with an initial deposit. After your Onboarding Consult, you’ll confirm your recommended plan and proceed to the next payment stage.

Your deposit is typically credited toward your program.
Deposits are credited to Diagnostics and Protocol Memberships
You’ll be prompted to complete payment so your plan can be confirmed and your next steps can be booked seamlessly.

B) If you paid in full at sign-up

If you paid in full, you’ll generally be able to move straight into booking your testing and follow-ups in the app.

Important: keeping billing and your “next steps” aligned

If something in your app (or an invoice) doesn’t match what you expected, pause and contact support so we can correct it quickly and avoid a frustrating experience.

If you were told to expect an appointment or step that you can’t see in the app: please contact support so the team can reconcile the handoff and confirm the correct next step.

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