How do I request a refund?

Requesting a refund

We understand that sometimes the timing or fit is not right. If you would like to request a refund, we have a straightforward process to help you.

How to submit a refund request

• Complete our Refund Request Form
• Once submitted, our team will review your request and process it accordingly.

Refund eligibility

• Before your onboarding consult: Your $299 Health Baseline and Risk Assessment fee is fully refundable.
• After your onboarding consult but before starting diagnostics: Your $299 Health Baseline and Risk Assessment fee is fully refundable.
• After diagnostics have commenced: Partial refunds may be available depending on which services have been delivered.
• Add-on services only (e.g., Skin Check, CTCA, Gut Microbiome): If not yet booked or completed, add-on refunds can be processed. Once completed, add-ons are non-refundable.
• Medical disqualification (pregnancy, active cancer treatment, acute conditions): If you were identified as medically ineligible after signing up, your refund is handled on a priority basis.

How long does a refund take?

Refunds are typically processed within 5 to 10 business days after your request is approved. The refund will be returned to the original payment method on file.

What happens to my membership after a refund?

Once a refund is processed, your active membership will be cancelled. Your health data remains securely stored and accessible if you choose to return to Everlab in the future.