My CGM is showing an error or isn’t working
If your CGM is showing an error, is damaged, or has stopped working, contact us at support@everlab.com.au as soon as possible. We’ll organise a replacement and provide updated setup instructions so you can resume tracking quickly.
If you have a Nutrition Review scheduled soon, our team will also help reschedule the appointment to ensure your CGM data is complete before your review.
Tip: If your device stops working partway through your 7-day tracking, note the day it stopped — this helps your nutritionist interpret your results more accurately.
I’m missing my CGM or it hasn’t arrived
If you were expecting a CGM and it hasn’t arrived, or you’re unsure whether it’s still on its way, reach out at support@everlab.com.au. We’ll confirm the status or send a replacement with easy setup instructions.
I want to order another CGM
If you’d like to continue tracking beyond your initial 7-day period, you can purchase a FreeStyle Libre 2 sensor from a local pharmacy or online. Everlab often sources sensors through HealthyLife.
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