How to Request a Refund or Cancel Your Membership

We want every Everlab member to feel confident about their investment in their health. If you need to request a refund or cancel your membership, here's how the process works.

How to request a refund

To submit a refund request, please complete our Refund Application Form. Once you've submitted the form, our team will review your request and respond within 5 business days.

What's eligible for a refund?

Refund eligibility depends on your circumstances. Common scenarios include:

• Change of mind after your Onboarding Consult — Your $299 Health Baseline and Risk Assessment fee is fully refundable before diagnostics have commenced.
• Individual services not yet delivered (outside of a membership package) — If you've paid for services that haven't been provided, our team will assess your refund eligibility.
• Medical disqualification (pregnancy, active cancer treatment, acute conditions) — Handled on a priority basis. Please note that some services may be non-refundable once they've been delivered or commenced (for example, pathology tests that have already been processed, or completed add-on services). Our team will explain any limitations when they review your application.

How to cancel your membership

To cancel your Everlab membership:

1. Email us at [e-mail] with what you'd like to cancel and why.
2. Our team will confirm your cancellation and let you know about any remaining services or refund eligibility.
3. If you're also requesting a refund, please complete the Refund Application Form as well.

What happens after cancellation?

• Your reports stay accessible. You'll continue to have access to any health reports and results already generated in your Everlab app.
• Pending services. If you have appointments or tests still scheduled, our team will discuss your options with you.
• Refund processing. If a refund is approved, it will be processed to your original payment method within 5 to 10 business days.