How Do I Receive My DNA Methylation Test?

Getting started with your DNA Methylation Test is a simple, home-based process. Since this is a saliva-based genetic analysis, there are no clinic visits or blood draws required.

Here is exactly how the process works from the moment your test is ordered.

1. Dispatch and Delivery

Once your test has been ordered, it is handled by our lab partner and sent directly to your door.

• Dispatch: Your order is placed and dispatched within 24 to 48 hours.
• Shipping: The kit is then delivered to your home address within 2 to 3 business days, so most members receive their kit within 3 to 5 business days of ordering.
• Tracking: Keep an eye on your inbox. Nutripath will send you a confirmation email with tracking details shortly after the order is processed.
• Delivery to your address only: Kits are shipped to the home address you provide. There is no pickup or collection option, so please make sure your delivery address is correct at checkout and that someone can receive the parcel.
• Available in Australia only: We currently ship DNA Methylation Test kits within Australia only. We are unable to send kits to international addresses, so an Australian delivery address is required to order.

2. The Everlab App Integration

We use the Everlab App to guide you through the testing journey and keep your results organised.

• Task Assignment: The DNA Methylation Test will appear as a dedicated task in your Everlab App.
• Activation: Once you have received your kit, simply click on the task within the app and proceed with the collection instructions provided.

3. Collecting Your Sample

The test is non-invasive and uses a saliva kit designed for at-home use.

• Simple Collection: Follow the instructions included in your kit to provide your saliva sample.
• Return: Use the provided materials to return your sample for analysis.

4. Results and Clinical Review

Once your sample reaches the lab, the sequencing and review process begins.

• Automatic Upload: As soon as your results are available, we will upload them directly to your Everlab Profile.
• Expert Review: Your results are contextualised by Everlab clinicians. We don't just look at the data in isolation. We use these insights to inform your personalised lifestyle and nutrition planning.
• Proactive Follow-up: We will contact you directly if any specific results require further investigation.

Frequently asked questions

How long does the kit take to arrive?
Your kit is dispatched within 24 to 48 hours of ordering and delivered within 2 to 3 business days, so most members receive it within 3 to 5 business days.

Can I pick up my kit instead of having it delivered?
No. Kits are shipped to your nominated home address only. There is no pickup or in-clinic collection option.

Do you ship internationally?
No. We currently ship within Australia only and cannot send kits to international addresses.

How do I track my kit?
Nutripath sends a confirmation email with tracking details shortly after your order is processed. Check your inbox, including your spam folder, if you can't find it.

My kit hasn't arrived. What should I do?
If your kit hasn't arrived within 5 business days, or you need to update your delivery address, contact your Care team and we'll help sort it out.